Privacy Policy

1.Data we collect

HagerLink ("HagerLink", "we", "us") operates a mobile and web platform in Ethiopia that connects customers with verified event vendors, hotels and restaurants, and provides ticketing, digital audio and online learning services.

• Account data. Your phone number, display name, and a hashed PIN. Phone numbers are verified with a one-time SMS code. We never store your PIN in readable form.
• Profile and vendor data. If you register as a vendor or venue host, we collect your business name, category, city and sub-city, contact details, portfolio images and videos, and, when you apply for the HagerLink Verified badge, business licence, TIN and Fayda identity documents.
• Booking and transaction data. Quote requests, messages exchanged with vendors, bookings, room or table reservations, ticket purchases, QR ticket status, course enrolments and progress, and payment records.
• Technical data. Device and app version, approximate location where you grant permission, crash and error diagnostics, and basic usage events needed to operate and secure the service. We do not collect data from children under 13 and the service is not directed at them.

2.How we use your data

• To create and secure your account; to show vendor listings and let you request quotes and make bookings; to issue and validate event tickets, including offline gate scanning; to deliver purchased music and course content; to process payments and reconcile orders; to provide customer support; to detect fraud and abuse; and to comply with legal obligations.

3.Payments (Telebirr)

• Payments are processed through Telebirr, operated by Ethio telecom. When you pay, we send Telebirr the payment amount, an order reference and a short item title, and you complete the payment on Telebirr's own secure checkout. HagerLink never sees or stores your Telebirr PIN, wallet credentials or full financial account details.
• Telebirr returns a payment status and transaction reference which we store against your order so that we can confirm your booking, ticket or purchase and handle refunds and disputes. Telebirr's own privacy terms apply to the processing it performs.

4.Vendor bookings and information sharing

• When you send a quote request or make a booking, the relevant vendor, venue or event organizer receives the details necessary to serve you — typically your name, phone number, requested date, guest or ticket count and any notes you provide. Vendors are required to use this information only to fulfil your booking.
• Public vendor profiles, portfolios and listings that vendors publish are visible to all users. Your private messages, documents and payment records are not public.

5.Service providers

• We share data with providers who help us run HagerLink: our cloud database, storage and authentication provider; an SMS gateway for one-time verification codes; and Telebirr for payments. They act on our instructions and may only process data for these purposes. We do not sell your personal data or share it for advertising.
• We may disclose data where required by Ethiopian law, a valid legal request, or to protect the rights and safety of our users.

6.Storage, security and retention

• Data is stored on managed cloud infrastructure with encryption in transit and at rest. Access is restricted by row-level security policies so that users can reach only their own records. Identity and licence documents are held in private storage and are accessible only to authorised HagerLink reviewers.
• We keep account data for as long as your account is active. Transaction, ticket and commission records are retained for the period required by tax and accounting rules, after which they are deleted or anonymised.

7.Your rights and choices

• You can view and edit your profile in the app, reset your PIN, and revoke device permissions such as camera or location at any time in your device settings. You may request a copy of your data, correction of inaccurate data, or deletion of your account and associated personal data by contacting us. We will act on verified requests within a reasonable period, subject to records we must legally retain.

8.Changes to this policy

• We may update this policy as the service evolves. The revised version will be posted on the HagerLink privacy page with a new "last updated" date, and material changes will be announced in the app.

9.Contact us

• For privacy questions, data access or deletion requests, contact HagerLink at info@hagerlink.com, or through the Support Desk in the app. HagerLink operates from Addis Ababa, Ethiopia.